Growth » management

James McManemon – How to collect actionable customer feedback

admin — Tue, 04 May 2010 03:37:22 +0000

James McManemon, general manager of The Ritz-Carlton Sarasota, speaks with Smart Business executive editor Dustin Klein about ways to collect actionable feedback from your customers.

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:1:25

[youtube 6lsQiv2ovfk]

Michelle M. Mills of St. Stephen’s Community House at the 2010 Columbus Pillar Awards

admin — Wed, 28 Apr 2010 04:08:20 +0000

Michelle M. Mills, president and CEO of St. Stephen’s Community House (www.saintstephensch.org), speaks to Smart Business project manager, online operations, Mike Cottrill about philanthropy and what it means to her and her organization.

This video was filmed at the 2010 Columbus Pillar Awards. The Medical Mutual Pillar Award for Community Service program recognizes the tie between the nonprofit and for-profit worlds. Its goal is to honor individuals and organizations for their commitment to corporate philanthropy and community services as well as share best practices.

Duration : 0:2:16

[youtube vaMQYtPP69s]

James McManemon – How to find and hire the right talent

admin — Fri, 16 Apr 2010 02:38:16 +0000

James McManemon, general manager of The Ritz-Carlton Sarasota, speaks with Smart Business executive editor Dustin Klein about ways to find and hire quality employees.

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:1:43

[youtube _8aEEdm3v8w]

Mervin Dunn of Commercial Vehicle Group at the 2010 Columbus Pillar Awards

admin — Tue, 13 Apr 2010 02:13:13 +0000

Mervin Dunn, president and CEO of Commercial Vehicle Group Inc. (www.cvgrp.com), speaks to Smart Business project manager, online operations, Mike Cottrill about philanthropy and what it means to him and his organization.

Duration : 0:4:26

[youtube g53hW2B8wnA]

Verne Harnish – How to get feedback from employees

admin — Wed, 07 Apr 2010 04:14:21 +0000

Verne Harnish speaks with Smart Business project manager, online operations, Mike Cottrill about ways to get feedback from your employees.

Harnish is the founder of the Young Entrepreneurs Organization (YEO) and the Association of Collegiate Entrepreneurs (ACE). He is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms and hosts a faculty of well-known business experts. He is also the Growth Guy columnist for several publications and the author of “Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm”

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:2:35

[youtube k68kSpFdf2o]

Verne Harnish – How to make the competition irrelevant

admin — Mon, 29 Mar 2010 03:08:26 +0000

Verne Harnish speaks with Smart Business project manager, online operations, Mike Cottrill about ways to make your competition irrelevant.

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:1:52

[youtube 52DjHQ977Wk]

Chris Dalton – Acquity Group – How do you attract and retain talent

admin — Tue, 23 Mar 2010 08:40:13 +0000

Smart Business executive editor Dustin Klein asks Chris Dalton, the president and CEO of Acquity Group, about ways to attract and retain quality employees.

Duration : 0:1:26

[youtube syMXg-X5T5c]

IBM Commercial: Smarter Healthcare Solutions for a Smarter Planet

admin — Sun, 14 Mar 2010 04:09:29 +0000

http://www.ibm.com/smarterplanet/us/en/healthcare_solutions/ideas/index.html?cm_mmc=agus_brsphlthlp-20090227-106aw01w-_-v-_-healthcare-_-youtube

IBM aims to improve the digital management of medical records by connecting the medical data it will be more simple for doctors and scientists to predict trends in drugs, treatments and epidemics. With information working smarter, doctors are able to focus more on the well-being of patients.

“IBMer: By 2010, 30%
DOCTOR: of the data stored on the worlds computers will be medical images.
ADMIN: The trouble is all of that information is trapped.
RADIOGIST: X-rays arent talking to
NURSE: medical records arent talking to
DOCTOR: patient histories arent talking to
ADMIN: insurance forms.
IBMer: Were trying to connect all that data
IBMer: make it smart.
DOCTOR: We would see the patterns in your medical history
IBMer: in the histories of entire populations.
Rx: Predict dangerous drug combinations.
IBMer: We could tailor cures
IBMer: to your genetic code.
Rx: Put the focus back where it belongs, on the patient.
IBMer: Thats what Im working on.
IBMer: Im an IBMer.
IBMer: Lets build a smarter planet.”

Duration : 0:0:31

[youtube AEh6LStxY-I]

Morning Session JdlS Clip 3

admin — Mon, 08 Mar 2010 05:19:44 +0000

Growth dilemma: Building sustainable food systems for cities

Duration : 0:5:8

[youtube XL5cDrqsHgA]

USAID Summer Seminar: Reuben Brigety – Smart Power and Development, Part 2

admin — Mon, 08 Mar 2010 05:19:22 +0000

The Administrator s Forum presents: Smart Power and Development: Civilian-Military Cooperation

There is a growing consensus that a smart power strategy should comprise military and non-military tools to address instability and extremism. Many security threats do not lend themselves to traditional military and security approaches and the Administration and its partners must use new or underutilized civilian approaches to address these challenges more strategically. The seminar will address the following questions: How do we use and balance civilian and military assistance more strategically? How do we maintain and strengthen our development principles while building our civilian-military cooperation? The seminar will also discuss what distinguishes military and civilian assistance from different perspectives.

Reuben Brigety – Directory of the Sustainable Security Program Center for American Progress

Knowledge Service Center – http://www.usaid.gov/km/

Part 2
July 15

Duration : 0:10:16

[youtube CUktoKQkJQM]