Growth » change

James McManemon – How to collect actionable customer feedback

admin — Tue, 04 May 2010 03:37:22 +0000

James McManemon, general manager of The Ritz-Carlton Sarasota, speaks with Smart Business executive editor Dustin Klein about ways to collect actionable feedback from your customers.

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:1:25

[youtube 6lsQiv2ovfk]

Michelle M. Mills of St. Stephen’s Community House at the 2010 Columbus Pillar Awards

admin — Wed, 28 Apr 2010 04:08:20 +0000

Michelle M. Mills, president and CEO of St. Stephen’s Community House (www.saintstephensch.org), speaks to Smart Business project manager, online operations, Mike Cottrill about philanthropy and what it means to her and her organization.

This video was filmed at the 2010 Columbus Pillar Awards. The Medical Mutual Pillar Award for Community Service program recognizes the tie between the nonprofit and for-profit worlds. Its goal is to honor individuals and organizations for their commitment to corporate philanthropy and community services as well as share best practices.

Duration : 0:2:16

[youtube vaMQYtPP69s]

Q&A at the Google Founders Climate Change Conversation

admin — Sun, 25 Apr 2010 04:13:16 +0000

The Q&A session at the Climate Change Conversation with the Google Founders, moderated by Tom Friedman, held at the World Economic Forum’s Annual General Meeting in Davos, January 2008.

Duration : 0:46:20

[youtube I1Do9vut6tc]

James McManemon – How to find and hire the right talent

admin — Fri, 16 Apr 2010 02:38:16 +0000

James McManemon, general manager of The Ritz-Carlton Sarasota, speaks with Smart Business executive editor Dustin Klein about ways to find and hire quality employees.

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:1:43

[youtube _8aEEdm3v8w]

Mervin Dunn of Commercial Vehicle Group at the 2010 Columbus Pillar Awards

admin — Tue, 13 Apr 2010 02:13:13 +0000

Mervin Dunn, president and CEO of Commercial Vehicle Group Inc. (www.cvgrp.com), speaks to Smart Business project manager, online operations, Mike Cottrill about philanthropy and what it means to him and his organization.

Duration : 0:4:26

[youtube g53hW2B8wnA]

Verne Harnish – How to get feedback from employees

admin — Wed, 07 Apr 2010 04:14:21 +0000

Verne Harnish speaks with Smart Business project manager, online operations, Mike Cottrill about ways to get feedback from your employees.

Harnish is the founder of the Young Entrepreneurs Organization (YEO) and the Association of Collegiate Entrepreneurs (ACE). He is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms and hosts a faculty of well-known business experts. He is also the Growth Guy columnist for several publications and the author of “Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm”

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:2:35

[youtube k68kSpFdf2o]

Verne Harnish – How to make the competition irrelevant

admin — Mon, 29 Mar 2010 03:08:26 +0000

Verne Harnish speaks with Smart Business project manager, online operations, Mike Cottrill about ways to make your competition irrelevant.

This video was filmed at The DiJulius Group Service Summit in November 2009. The DiJulius Group Service Summit is a national customer service conference hosted by John DiJulius and his team.

Duration : 0:1:52

[youtube 52DjHQ977Wk]

Chris Dalton – Acquity Group – How do you attract and retain talent

admin — Tue, 23 Mar 2010 08:40:13 +0000

Smart Business executive editor Dustin Klein asks Chris Dalton, the president and CEO of Acquity Group, about ways to attract and retain quality employees.

Duration : 0:1:26

[youtube syMXg-X5T5c]

Dan Gilbert, majority owner of the Cleveland Cavaliers, on business

admin — Tue, 02 Mar 2010 10:16:38 +0000

Dan Gilbert, the chairman and founder of Quicken Loans Inc., the majority owner of the Cleveland Cavaliers and the Lake Erie Monsters, and the operator of Quicken Loans Arena, sat down with Troy Sympson, an editor at Smart Business, to talk about growing a business, building a culture and keeping employees focused and motivated.

This video was filmed on February 23, 2010, just after Gilbert delivered the keynote address at Stark County Entrepreneur Week, a collaboration between the Small Business Development Center of Kent State University at Stark, the Stark County Chambers of Commerce and the Stark Development Board.

Duration : 0:3:23

[youtube 69mowG0rY-E]

Behind the Green Curtain (Part 3 of 4)

admin — Sat, 13 Feb 2010 00:14:33 +0000

Behind the Green Curtain: Environmentalism vs. Property Rights

Behind the cloak of idealism used by the environmental lobby is a toxic, power-seeking agenda. This video unearths the lobby’s real goal, which is to eliminate private property ownership altogether. Filmed in 1995 and produced by Voice of Free America.

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COPYRIGHT NOTICE: Video uploaded for nonprofit, educational purposes only under the “fair use” provision of U.S. Code, Title 17, section 107. http://www4.law.cornell.edu/uscode/17/107.html

Duration : 0:10:0

[youtube _pNQLuMaX4Y]